These are the most frequently asked questions regarding Instagram promotion services offered by PlentyGram.
How long does it take to receive Instagram likes and followers?
In most cases you will get your order completed within less than 12 hours.
Are these likes and followers real?
How do you promote my account and where do the likes and followers come from?
We use a sophisticated advertisement system to derive real Instagram likes, followers and video views to your Instagram account.
Do you need access to my Instagram login or password?
We do not need your Instagram password, we can promote your account without the need to any access or authorization. You must first make sure your Instagram account is public and not a private account. You can place your order here by just entering the public Instagram username.
When I enter my username I get the Error (Can’t connect to Instagram)?
This error means that your browser is unable to display Instagram posts or profiles for you to select from.
This is a problem with your network or web browser, you have visited Instagram several times without login and Instagram restricted your network or web browser from accessing their website. You just have to press ok to this error and you will be directed to another page to enter your order details manually. You can easily get the link of your instagram posts by following the screenshot below.
Will my purchased followers engage with my future posts on Instagram?
We deliver 100% real followers from real Instagram accounts, we can’t guarantee whether will they react with your future posts or not.
What is the difference between purchasing likes and views?
There is no difference between purchasing Instagram likes and views for your account. We have similar pricing plans for both likes and views. You will always get the same count of views as likes at no extra cost.
Can my Instagram account get banned for using your services?
Our services are 100% organic and legitimate, your Instagram will be in a perfect good standing after using our services.
What will happen when selecting image posts for a video views order?
Video views orders has the same pricing as likes orders. When purchasing video views we will distribute the purchased views on your selected video posts. If all the selected posts are not video posts likes may be delivered instead.
Why aren’t views showing up on my video?
It may take some time before views show up in a video’s view count. Note that you’re not able to see the number of views for videos that you’ve shared as part of a post with multiple photos and videos. Video views can only be delivered to single video posts.
Can I switch my account to private?
We can’t offer any of our services to private Instagram or TikTok accounts. Switching your account to private will cause severe interruption in the services provided to you. You have to keep your accounts public all the time.
Will my followers drop, unfollow or disappear after purchase?
Your followers may unfollow you for several reasons. We always send your Instagram account extra count of followers to make sure you get the number of followers you have purchased. We also monitor your followers count and do a free refill every 3 days to cover any drop in your purchased followers count. If your count dropped for any reason through a month from the date of your purchase, you can contact support and we will refill back the dropped count for free in less than 12 hours. Also please note that it may take up to 48 hours for the purchased followers count to stabilize after initial purchase, so no need to worry about your purchased followers who unfollow you. Followers refill is available for free within 30 days only from the date of your order.
Do you control my followers?
We send you real Instagram followers, from real Instagram accounts. We have no control over these accounts.
Can you target the country of my followers?
Unfortunately country targeting is not an option for your purchased followers. You may get your followers from various geographical locations or you may get all your followers from the same country. We can’t guarantee which country your followers will come from. No other provider can offer you targeted USA or Europe followers and if they do the count will drop after your purchase.
Do you offer monthly subscription services?
Subscriptions are available for Instagram services only. All subscription packages are 30 days based packages with non-recurring payments. We don’t store your payment details and subscriptions will NOT auto renew. If you want to renew your subscription you will have to repurchase another 30 days package.
What is the difference between Instagram and TikTok?
Instagram and TikTok are two different apps (social media platforms). You may be using one or both apps, we offer promotion and advertising services for both platforms. You are free to use any of our services. We offer services for both platforms to give our customers flexibility to promote any of their social media accounts.
Do you control my TiTok followers?
No we don’t control or have access to any of the purchased followers.
Can I control the country or gender of my TiTok followers?
No, followers targeting is not available right now.
How to find the TikTok link (url) for my videos?
You can easily copy the desired TikTok video link by visiting the video post from the browser or the TikTok app. After that follow the steps in the following screenshot to find your link.
What payment methods do you accept?
You can buy Instagram likes, followers and video views and pay by credit/debit card or by cryptocurrencies like bitcoin. We also accept gift cards. You can check full list of supported payment methods.
I have a problem with my order?
If you have any problem with our services do not hesitate to contact support.
How can I track my order?
You can track your order by logging into your account, your account is created automatically during your checkout and the password will be sent by email.
What does order processing means?
Processing means that likes or followers are still being delivered to your account for one time orders. For subscriptions processing means that your subscription has not been activated yet.
What does order completed means?
Order completed means that likes or followers have been delivered successfully to your account for one time orders. For subscriptions order completed means that your subscription has been activated for one month from the order date.
What does order on-hold means?
That means that there is a problem with your order and you have to contact support, in most cases this happens because you changed your Instagram account to private after placing your order.
Why was my payment refunded?
We may auto refund your payment if we can’t deliver your order or in other cases we may suspect a fraudulent payment and refund it. If you believe your payment was mistakenly refunded and it is legit, you can contact us.
We may also refund and cancel your order if your account is set to private as we only offer our services to public accounts.
Why was my card declined?
If you’re certain that you’ve entered correct details and your card still got declined there might be only one explanation. Our credit card checkout requires your card to support 3-D Secure also known as:
- Verified by Visa
- MasterCard SecureCode
- American Express SafeKey
This security layer might not be supported by your credit card issuer, which is common in North America. You can use PayPal for your payment if this method doesn’t work for you.