Frequently Asked Questions

These are the most frequently asked questions regarding Instagram promotion services offered by PlentyGram.

How long does it take to receive Instagram likes and followers?

In most cases you will get your order completed within less than 12 hours.

Are these likes and followers real?

You will get likes, followers and video views from 100% real Instagram accounts after using our services.

How do you promote my account and where do the likes and followers come from?

We use a sophisticated advertisement system to derive real Instagram likes, followers and video views to your Instagram account.

Do you need access to my Instagram login or password?

We do not need your Instagram password, we can promote your account without the need to any access or authorization. You must first make sure your Instagram account is public and not a private account.

Will my purchased followers engage with my future posts on Instagram?

We deliver 100% real followers from real Instagram accounts, we can’t guarantee whether will they react with your future posts or not.

What is the difference between purchasing likes and views?

There is no difference between purchasing Instagram likes and views for your account. We have similar pricing plans for both likes and views. You will always get the same count of views as likes at no extra cost.

Can my Instagram account get banned for using your services?

Our services are 100% organic and legitimate, your Instagram will be in a perfect good standing after using our services.

What will happen when selecting image posts for a video views order?

Video views orders has the same pricing as likes orders. When purchasing video views we will distribute the purchased views on your selected video posts. If all the selected posts are not video posts likes may be delivered instead.

Why aren’t views showing up on my video?

It may take some time before views show up in a video’s view count. Note that you’re not able to see the number of views for videos that you’ve shared as part of a post with multiple photos and videos. Video views can only be delivered to single video posts.

Will my followers drop, unfollow or disappear after purchase?

Your followers may unfollow you for several reasons. We always send your Instagram account extra count of followers to make sure you get the number of followers you have purchased. We also monitor your followers count and do a free refill every 3 days to cover any drop in your purchased followers count. If your count dropped for any reason through a month from the date of your purchase, you can contact support and we will refill back the dropped count for free in less than 12 hours. Also please note that it may take up to 48 hours for the purchased followers count to stabilize after initial purchase, so no need to worry about your purchased followers who unfollow you.

Do you control my followers?

We send you real Instagram followers, from real Instagram accounts. We have no control over these accounts.

Can you target the country of my followers?

Unfortunately country targeting is not an option for your purchased followers. You may get your followers from various geographical locations or you may get all your followers from the same country. We can’t guarantee which country your followers will come from. No other provider can offer you targeted USA or Europe followers and if they do the count will drop after your purchase.

Can I have more than one active subscription for the same Instagram account?

Yes, you can have two or more active subscriptions for the same Instagram account working simultaneously as long as you select different delay time for each subscription.

Does my monthly subscription auto renew?

We don’t store any of your payment details, you will have to purchase a new package every month to renew your subscription.

I have a monthly subscription but my new post didn’t get any likes or views?

Normally auto likes are delivered in less than 5 minutes. Sometimes you may notice increased delay for likes or views delivery due to server overload or internal Instagram system issues. Rest assured that your likes and views will always be delivered to unlimited posts. If you believe there is a problem preventing likes delivery on your posts for more than 12 hours, you can contact support for help.

What payment methods do you accept?

You can buy Instagram likes, followers and video views and pay by credit/debit card or by PayPal.

I have a problem with my order?

If you have any problem with our services do not hesitate to contact support.

How can I track my order?

You can track your order by logging into your account, your account is created automatically during your checkout and the password will be sent by email.

What does order processing means?

Processing means that likes or followers are still being delivered to your account for one time orders. For subscriptions processing means that your subscription has not been activated yet.

What does order completed means?

Order completed means that likes or followers have been delivered successfully to your account for one time orders. For subscriptions order completed means that your subscription has been activated for one month from the order date.

What does order on-hold means?

That means that there is a problem with your order and you have to contact support, in most cases this happens because you changed your Instagram account to private after placing your order.

Why was my payment refunded?

We may auto refund your payment if we can’t deliver your order or in other cases we may suspect a fraudulent payment and refund it. If you believe your payment was mistakenly refunded and it is legit, you can contact us.

Why was my card declined?

If you’re certain that you’ve entered correct details and your card still got declined there might be only one explanation. Our credit card checkout requires your card to support 3-D Secure also known as:

  • Verified by Visa
  • MasterCard SecureCode 
  • American Express SafeKey

This security layer might not be supported by your credit card issuer, which is common in North America. You can use PayPal for your payment if this method doesn’t work for you.